Administration Charge

No administration fees are payable

Deposit

A deposit equivalent to five weeks' rent must be paid in cleared funds when you sign the tenancy agreement and Crestwell will register the deposit monies with a deposit protection scheme on the landlord's behalf. Crestwell currently send all tenants deposit monies to be held by DPS for the duration of the tenancy in accordance with the terms of the tenancy agreement. Crestwell property Consultants Ltd excludes liability in relation to loss caused by the insolvency of a financial institution which holds deposits in its contracts with landlords and tenants.

All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold Crestwell  liable for any deductions made from the deposit which may fall into dispute.

Payment of Rent

The first installment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account before the rent is due. The full rent must be paid by a single standing order; we are unable to accept multiple standing orders.

Management of the Property

At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Crestwell. Where we are not managing the property we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.

Where we manage a property and hold keys, we can usually provide access to Crestwell’s contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

Utilities

You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television license remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

Insurance

It is your responsibility to insure your own belongings throughout the tenancy.

Taxation

If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Crestwell.

Anti-Money Laundering Regulations

Crestwell is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.

VAT

Complaints Procedure

Should you have any problems with Crestwell’s' service which you are unable to resolve with the Negotiator involved or the branch/department Manager, you should write to the Director of Crestwell. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.

If you remain dissatisfied, you refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.